tech support
Dude! You’re getting a Dell (pubes)
One can only assume that this is a hoax but nonetheless, a support call to Dell results in disaster and disgust. In the process of diagnosing a faulty power adapter the Dell Tech has “Reader K” plug the suspect adapter into a working laptop - resulting in catastrophic failure of said laptop. Quick to fix [...]
Handling the tech support/customer service experience
Everyone has had the pleasurable experience of dealing with tech support/customer service at one time or another. Fellow sysadmins can attest that there are times that one must bite the bullet and pick up the phone. I come across this all the time, usually when I have to replace a part under warranty. The situation [...]
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