Annoyances
Prevent random touches of the trackpad while typing
Practically every laptop manufacturer ships with a trackpad or touchpad as the method of input for cursor movement and mouse clicks. Accepted form factor dictates that the trackpad be placed below the keyboard which certainly makes it convenient and efficient to switch between typing and mousing. However, that convenience comes at a price – at [...]
Handling the tech support/customer service experience
Everyone has had the pleasurable experience of dealing with tech support/customer service at one time or another. Fellow sysadmins can attest that there are times that one must bite the bullet and pick up the phone. I come across this all the time, usually when I have to replace a part under warranty. The situation [...]
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